Why Starbucks is losing customers

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Fans of the coffee giant say that it's lost something.
From The Times

November 16, 2024

Customers are turning away from Starbucks. Its new leadership must figure out how to get them back.

Greg Tutunjian, resting his crossed arms on a table outside with a Starbucks coffee cup in front of him.

David Degner for The New York Times

Here's why loyal customers' frustrations are boiling over. →

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